
With the increasing emphasis on continually improving service delivery and the demand for providers to be certified to nationally recognised standards by our funding bodies, the need to maintain a robust and sustainable Quality Management System is a high priority for ParaQuad.
Ultimately, the purpose of certification to a quality standard is to strengthen our organisation and provide a framework that supports high quality care, services and client safety. Since ParaQuad offers a wide range of services, our Quality Management System is underpinned by multiple certifications aligned to different quality standards:
Adherence to these standards is routinely monitored through annual surveillance audits conducted by accredited third party organisations to ensure ongoing compliance to regulatory standards and assessment against best practice, assuring our Clients and customers of a robust and effective Quality Management System. Our current auditing body is Q-Audit.
The above quality standards are a benchmark for ParaQuad service and product delivery provision. All our processes including service and product delivery are documented, regularly reviewed, approved and implemented so that employees are well aware of their responsibilities. We are committed to:
Our Clients will be made aware of their rights and responsibilities from the beginning of their service and actively participate by being involved in the development and review of their care program.
ParaQuad is committed to gender equality in the workplace where people of all genders can benefit from the same rewards, resources and opportunities. To achieve this, we will:
We are currently certified by the Workplace Gender Equality Agency to be compliant with the Workplace Gender Equality Act 2012.