We welcome your feedback

Whether you have a compliment or concern about the service you have received from us, we would like to know about it. This helps us to continuously improve our service delivery.

Submit Your Feedback

    Please Select:

     

    My comment is in regards to:

    Personal CareResidential ServicesClinical ServicesProductsOther

    Are you, your parents or guardians (on your behalf) receiving any financial or other assistance such as another scholarship, pension or insurance claim?

    Please include information about:

    • What happened
    • When it happened
    • Who was involved
    • What you would like to happen in response to your feedback

    I understand and agree that personal information which is provided to ParaQuad and BrightSky will be managed confidentially.*

    Interpreter Service

    If you prefer a language other than English you can contact us through the Telephone interpreter Service (TIS) on 131 450

    To Make A Complaint:

    • You can make a complaint verbally to a ParaQuad or BrightSky employee, providing them with a step by step account of the issue.
    • If your issue cannot be managed at the time, you may ask to speak with the manager of the service.
    • All product related complaints should be directed to BrightSky Customer Services on 1300 88 66 01.
    • You can also make a written complaint by using our online form. Once your form is submitted, you will see a confirmation on screen and if you have provided your email address, a copy of your complaint form will be emailed to you for your records.

    Additional information should you wish to make a complaint

    As a recipient of ParaQuad or BrightSky services, you have the right to raise your concerns and have them resolved quickly, to your satisfaction and without fear of retribution.

    Your complaint will be managed confidentially and in a timely manner.

    Feedback provides us with an opportunity to learn and understand how to improve our services.

    External Agencies

    National Relay Service

    If you are deaf or have a hearing or speech impairment you can call us through the National Relay Service (NRS) on:
    133 677 for TTY/Voice or
    1300 555 727 for Speak & Listen (SSR)

    Complaints Resolution & Referral Service

    PO Box 1764, Osborne Park DC, WA 6916
    Toll Free 1800 880 052
    TTY 1800 555 677 and ask for 1800 464 800
    Fax (08) 9382 9277

    NSW Ombudsman

    Level 24, 580 George St, Sydney NSW 2000
    Tel (02) 9286 1000
    Toll Free 1800 451 524
    TTY 1800 555 630
    Fax (20) 9281 4585
    Email nswombo@ombo.nsw.gov.au